If you need to exchange it for the same item, send us an email at and send your item to: Simply Green Baby, 67 Bronte Road, Unit 4, Oakville ON L6元B7, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error Product has been opened and removed from it original packaging There are certain situations where only partial refunds are granted (if applicable)
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See a full list of non-returnable items We also do not accept products that are intimate or sanitary goods, personal care items. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.
All returns must be pre-authorized by emailing us at Please note, all returns must be pre-authorized. We are unable to accept requests for return or exchange 14 days after delivery. Sale and clearance items are final sale - no refunds or exchanges are permitted. Items to be returned must be unused with all original packaging. Most merchandise purchased from may be returned or exchanged for store credit or a full refund within 14 days of delivery. In the event that you need further assistance, please contact us and we will do our best to assist you. Should you have a problem with an item, need instructions or replacement parts, we recommend that you contact the manufacturer directly.
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